8 Ready Player One (2018)
vol.4 ch.31

Failed LEAP project report

Topics: Project management, Software development methodology, Management Pages: 11 (2770 words) Published: April 5, 2014
EXECUTIVE SUMMARY
The failed upgrade of Victoria Police’s Law Enforcement Assistance Program (LEAP) has so far cost taxpayers over $50 million with no return. This report has used the following criteria to analyse the failed LEAP upgrade: Starting out on the right foot;

Project management and control;
Lack of senior management involvement; and
Information technology.
The report has found that the upgrade from LEAP was doomed as soon as it had begun. Poor budgeting and decision making hampered the project from initiation and a general lack of leadership contributed to the project floundering for so long before any action was taken. Over customisation and poor risk analysis also played crucial roles in the projects failure.

The report also highlights how the lack of project management and control led to an ambiguous systems development methodology and how this could be rectified in the future.
The report is based on analysis of secondary research measures and no persons involved in the project were contacted in regards to this report.

TABLE OF CONTENTS
Executive Summary…………………………………………………………………...2 Table of Contents….......................................................................................................3 Introduction……………………………………………………………………………4 Background…………………………………………………………………………....4 Critical Criteria………………………………………………………………………...5

Starting on the right foot………………………………………………………5
Project management and control………………………………………………6
Lack of senior management involvement……………………………………..6
Information technology………………………………………………………..7 Project Link……………………………………………………………………………7
Starting on the right foot………………………………………………………7
Project management and control………………………………………………8
Lack of senior management involvement……………………………………..9
Information technology………………………………………………………..9 System development methodology…………………………………………………..10 Conclusion……………………………………………………………………………11 Recommendations……………………………………………………………………11 Reference……………………………………………………………………………..13

INTRODUCTION

The purpose of this report is to analyse Victoria Police’s failed upgrade of its Law Enforcement Assistance Program (LEAP). My methodology has consisted of utilising secondary research measures such as peer reviewed journals, research reports and government audit reports. I will firstly provide a background of Victoria Police’s LEAP program including its current shortfalls and the underlying need for an upgrade, details of its proposed replacement, Project Link, and key facts and milestones of its failure.

I will follow this up by outlining the criteria I have selected in order to analyse the project and provide justification as to their selection. This will be followed by a detailed analysis of the LEAP upgrade utilising these criteria as a basis and an outline of the systems development methodology that was utilised throughout the project. I will finalise the report with a conclusion of the topics covered and a list of recommendations should the project ever be re-implemented.

BACKGROUND

LEAP is the core policy information system used by Victoria Police to support operational policing. Initially designed to store information relating to all crimes committed throughout Victoria, a state wide rollout of the system was approved in 1992 (State Services Authority 2012, p 98).

Due to the need for keyed entries rather than graphic presentation LEAP has been described as ‘obsolete’, ‘out-dated’, ‘antiquated’ and ‘time consuming’ by various government sources (State Services Authority 2012, p 98; Brouwer 2009, p 8). With 75 full time data entry staff working around the clock to enter the data that is contained in the almost 1200 forms that are faxed to the central data entry bureau daily, it is easy to see how the system has become antiquated in today’s digital age. The backlog of data entry means that vital crime related information may not become visible to other police for days...
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